Shipping and Delivery Policy — Easynuvia
Our team is dedicated to shipping your purchases promptly and offering affordable delivery options.
For questions about orders, shipping, or delivery, please contact sales@easynuvia.com.
Shipping Rates and Order Processing
We offer flat-rate shipping starting at US$9.95. Orders totaling more than US$59, after discounts and promotions, qualify for free shipping within the contiguous United States. This offer excludes Alaska, Hawaii, and Puerto Rico.
Orders are shipped through USPS, OnTrac, Amazon, FedEx, or UPS, depending on the shipping method selected and the delivery address.
Orders are typically processed within 24 to 48 hours before leaving our warehouse.
Deliveries to Alaska, Hawaii, or Puerto Rico may incur additional shipping charges based on package weight.
Easynuvia is not responsible for packages lost or stolen after delivery has been confirmed.
Wholesale Customers
Orders placed at wholesale prices do not qualify for free shipping, including orders placed through the retail section of the Easynuvia website.
We offer discounted FedEx and less-than-truckload (LTL) shipping rates. Local pickup or arrangements with your own carrier are also available.
For information about these options, please contact sales@easynuvia.com.
Express Delivery
Express deliveries are scheduled to arrive on the next business day, subject to the following conditions:
Orders placed after 12:00 p.m. Eastern Time on Thursday will arrive the following Monday.
Orders placed over the weekend will ship on Monday.
USPS Shipping
Orders placed at or after 12:00 p.m. Eastern Time on Friday will ship the following Monday.
Orders placed over the weekend will also ship the following Monday.
Using Your Own Carrier
If you select “Use My Own Carrier” at checkout, you will be responsible for the charges imposed by your chosen carrier.
To use this option, you must provide:
The carrier’s name.
The requested shipping service.
Your billing account number with the carrier.
Easynuvia will not charge you for shipping in this case. The carrier will bill you directly.
We cannot calculate these charges or provide a shipping quote at checkout. Please contact your chosen carrier for an estimate.
Damaged, Incorrect, or Missing Items
Damaged or Missing Items
If your order arrives damaged or with missing items, please contact sales@easynuvia.com within 3 business days of receipt.
Do not discard the damaged product, packaging, or invoice. We may request photographs of the damage, packaging, and products received to investigate the issue.
Incorrect Items
If you receive a product different from the one you ordered, keep it unopened and contact sales@easynuvia.com immediately.
To request a full refund or exchange, customer service must be notified within 3 business days of receiving the package.
Payment Verification
To help protect our customers against fraudulent activity, we may request a credit card authorization form for high-value orders when the shipping and billing addresses do not match.
We accept Visa, Mastercard, Discover, American Express, PayPal, and money orders.
International Shipping
Taxes and Customs Duties
Easynuvia is not responsible for taxes, customs duties, or brokerage fees that are not itemized on your receipt at checkout.
Where applicable, these charges must be paid by the customer to the local customs authority or customs broker.
Import Restrictions
Customers must verify whether the products and quantities purchased can be imported into the destination country.
Easynuvia is not responsible for products prohibited in the destination country or subject to special customs clearance requirements.
Before placing an order, consult your local customs authority to determine whether import permits, medical prescriptions, or other documents are required.
Refused or Returned Packages
If a package is refused by the customer or the destination country, any costs and fees charged by the carrier to return the order will be deducted from the refund.
Original shipping charges are nonrefundable.
Packages abandoned by the customer, carrier, or destination country will not be refunded. This includes situations involving:
Missing import permits.
Missing required medical prescriptions.
Refusal to pay taxes, customs duties, or brokerage fees.
Products prohibited in the destination country.
International Delivery Times
Delivery times vary depending on the shipping method and destination:
USPS First-Class International: 7 to 15 weeks.
USPS Priority International: 2 to 3 weeks.
International shipping in general: 7 to 21 business days, potentially taking up to 6 weeks if customs processing is delayed.
Air shipments: 7 to 10 business days, depending on the selected service and destination, excluding customs processing time.
Countries and Territories We Ship To
We ship to the following destinations:
South Africa, Germany, Andorra, Saudi Arabia, Argentina, Australia, Austria, Bahrain, Bangladesh, Barbados, Belgium, Belarus, Bosnia and Herzegovina, Bhutan, Brunei, Bulgaria, Cambodia, Canada, Chile, China, Cyprus, Vatican City, Colombia, South Korea, Costa Rica, Croatia, Denmark, El Salvador, United Arab Emirates, Ecuador, Slovakia, Slovenia, Spain, Estonia, Fiji, Philippines, Finland, France, Georgia, Gibraltar, Greenland, Guatemala, Guernsey, Guyana, Haiti, Netherlands, Honduras, Hong Kong SAR China, Hungary, Norfolk Island, Cook Islands, Faroe Islands, Solomon Islands, India, Indonesia, Ireland, Iceland, Israel, Italy, Jamaica, Japan, Jersey, Kenya, Kiribati, Kosovo, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau SAR China, Malaysia, Malta, Morocco, Mexico, Monaco, Mongolia, Nigeria, Norway, New Caledonia, New Zealand, Papua New Guinea, Peru, French Polynesia, Poland, Portugal, United Kingdom, Czech Republic, Romania, Samoa, Saint Kitts and Nevis, San Marino, Serbia, Singapore, Sweden, Switzerland, Suriname, Taiwan, Timor-Leste, Tonga, Tuvalu, Uruguay, Vanuatu, Vietnam, and Wallis and Futuna.
Shipping Updates and Service Disruptions
For notices about delays, restrictions, and service disruptions, please visit the carriers’ official websites:
Contact
For questions or assistance with your order, please contact:
Easynuvia
Email: sales@easynuvia.com
